Harry Christian Home Returns Policy

This returns policy applies exclusively to orders placed through the official Harry Christian Home website. Products purchased from third-party retailers or other websites are not covered by this policy. Customers are advised to consult the relevant retailer’s own returns policy in those cases.

Returns and Cancellations

If you wish to return a product, you have the right to cancel your order within 14 calendar days of receiving your goods, as per UK Consumer Rights regulations. This “cooling-off” period allows you to return items for any reason, provided they are unused, in original condition, and with packaging intact.

How to Return

To initiate a return, please contact our customer service team through the contact details on our website within 14 days of receipt. Returns must be sent back to us within 14 days of notifying us. The cost of return shipping is the responsibility of the customer unless the product is faulty or misdescribed.

Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be made using the original payment method. Please note that delivery charges for the initial purchase are only refunded if the return is due to our error or a defective item.

Exceptions

For hygiene and safety reasons, some products (such as bedding) may not be eligible for return once opened, unless faulty. Please check the product description for any specific return restrictions.

Faulty or Incorrect Items

If the product you receive is faulty, damaged, or not as described, please contact us immediately. We will arrange for a replacement, repair, or full refund, including reasonable return shipping costs.

Important Notes

• Ensure all items are packaged securely to avoid damage during return shipping.

• This policy complies with the UK Consumer Contracts Regulations and the Consumer Rights Act 2015.

• Questions about returns can be directed to our customer service team via the website.